1. What products do you offer?
Keter.tools is a specialized online store for high-quality tool cases, storage boxes, modular systems, organizers, and organization accessories. Our focus is on durable, sustainable, and practical solutions for home, workshop, vehicle, and professional use.
2. Are the products original?
Yes. All products we offer are original and come directly from official manufacturers.
3. How can I place an order?
Placing an order is easy:
- Choose a product
- Add it to the cart
- Enter delivery details
- Confirm the order
You will receive an email with order information and status.
4. What payment methods do you accept?
We offer the following payment methods:
- Cash on delivery
- Card payment
- Bank transfer
5. How much does delivery cost?
Delivery is calculated automatically during checkout, depending on the weight and delivery address.
Additional option:
- Free delivery for orders over BGN 200
6. How long does delivery take?
Delivery usually takes 1–3 business days, depending on the location and product availability.
If a product is out of stock, we will contact you promptly.
7. Can I return a purchased product?
Yes. You have the right to return a product within 14 days if it has not been used and is in its original commercial condition.
Full details can be found in the “Returns and Complaints” section.
8. How can I file a complaint?
Contact Keter.tools at [email protected] and send the following:
- Order number
- Description of the issue
- Photos/video evidence
We will respond within 7 business days and offer a solution — repair, replacement, or refund.
